OVH e la protezione dei dati personali

Il Contratto per il trattamento dei dati di OVHcloud sta evolvendo

Il Contratto per il trattamento dei dati di OVHcloud (“DPA”) sta evolvendo per riflettere  i nuovi requisiti del GDPR applicabile al trasferimento di dati personali verso paesi terzi, in particolare la decisione di esecuzione (UE) 2021/914 della Commissione sulle clausole contrattuali standard pubblicate per il trasferimento di dati personali verso paesi terzi ai sensi del Regolamento (UE) 2016/679 del Parlamento Europeo e del Consiglio (GDPR) che è stato adottato dalla Commissione Europea il 4 giugno 2021.

Fare clic qui  per consultare la nuova versione del DPA in vigore dal 27settembre, 2021.

Notare che, se si usano o si intende usare i servizi OVH ubicati in  un data center non-europeo per trattare i Dati Personali soggetti al GDPR, è necessario implementare le succitate Clausole Contrattuali Standard nonché eventuali misure integrative che potrebbero essere richieste tenendo conto delle categorie di dati personali coinvolte e della legge o delle prassi dei paesi terzi. Per maggiori informazioni contattare il Responsabile per la protezione dei dati di OVHcloud."

Se non si stanno trattando Dati Personali all'interno dei Servizi OVHcloud situati in data center non europei, la suddetta modifica non ha alcun impatto. 

Information regarding Brexit

Despite the end of the transition period during which the United Kingdom continued to apply European Union law, that occurred on December 31st, transfers of personal data to the United Kingdom will be able to continue, at least provisionally, without the need to apply Chapter V of the General Data Protection Regulations ("GDPR") relating to data transfers to countries outside the European Union.

Indeed, the European Union and the United Kingdom have agreed, as part of the Trade and Cooperation Agreement of December 24, that as of January 1, the effective date of the said agreement, the United Kingdom will not be considered as a third country to the Union for transfers of personal data, for a new transitioning period of four (4) months that may be, if necessary, extended for two (2) additional months, i.e. until July 1st (the “specified period”).

This is applicable provided that the said agreement is effectively ratified by both parties and that no substantial changes are made to the data protection regime of the United Kingdom on December 31, 2020 without the approval of the European Union. This should remain the case insofar as both the United Kingdom and the European Union have an interest in facilitating data flows.

In this case, the OVHcloud services located in the United Kingdom will be able to continue to process personal data under unchanged conditions until the end of the said specified period.

Please note, however, that if you do not have an establishment in the European Union, but are processing, as a processor or data controller, from the United Kingdom, data of persons who are in the territory of the Union as provided for in Article 3 of the GDPR, you are required since January 1 to appoint a representative in the Union, in accordance with Article 27 of the GDPR.

This new transitional arrangement should allow time for the European Commission to decide, pursuant to Article 45 of the GDPR, whether or not the United Kingdom has an adequate level of protection of personal data.

If so, the Commission will issue an adequacy decision and data transfers to the United Kingdom will be able to continue on such a basis without need to further formalities at the end of the specified period.

Conversely, in the absence of an adequacy decision, data transfers from the Union to the United Kingdom may no longer take place at the end of the specified period, unless appropriate safeguards are put in place as provided for in Article 46 of the GDPR, and notably if rights are recognized and effective remedies are available in the United Kingdom for European data subjects.

What would be the impacts for OVHcloud customers if the European Commission does not provide adequacy decision by the end of the specified period? In particular in relation to their use of OVHcloud services?

Several situations must be distinguished:

You are a customer of an OVHcloud European entity and only use OVHcloud services hosted in European Data Centers (excluding services hosted in the OVHcloud data center located in the United Kingdom)
If you are a customer of a European OVHcloud entity (not OVH Limited, the UK-registered OVHcloud entity), and you are using OVHcloud services hosted in one or more European OVHcloud data centers only (excluding the OVHcloud data center located in the UK), a lack of adequacy decision regarding the United Kingdom would have no impact.

Indeed, in this case, your data remains hosted in the European Union, and OVHcloud refrains from unilaterally changing such location and in particular from transferring your data to its data center in the United Kingdom.

In addition, OVHcloud teams located in the United Kingdom would not be in charge of the administration of the services provided to European customers (except OVHcloud UK customers) hosted in European data centers. As a result, no processing of data associated with the said Services would be carried out remotely from the United Kingdom.

Finally, if OVHcloud was to receive a request from a United Kingdom authority to obtain communication of the data you host in one of its European data centers, OVHcloud would, in accordance with its policy, oppose such a request unless it is made in accordance with Article 49 of the GDPR or an international agreement, such as a mutual legal assistance treaty, in force with the United Kingdom.

Warning: If you are working from the United Kingdom on the data and solutions that you host as part of your OVHcloud European services, or if you use a third-party service provider located in the United Kingdom, you should ensure that the appropriate safeguards are in place on your side according to article 46 of the GDPR.
You are a customer of an OVHcloud European entity and use services hosted in the OVHcloud Data Center located in the United Kingdom.
Use of services hosted in OVHcloud's UK data center, by definition, involves hosting, and therefore transferring, the data you use in connection with such services to the UK. In addition, the OVHcloud teams located in the United Kingdom may be involved in the administration of these services.

In this context, in accordance with its contractual commitments, and in particular Article 6 "Location and transfers of personal data" of the Appendix "Processing of Personal Data", OVHcloud would set up a data transfer agreement in accordance with the standard contractual clauses adopted by Decision No. 2010/87/EU of the European Commission of February 5, 2010 (the "Standard Contractual Clauses") or equivalent.

Nevertheless, while the implementation of these standard contractual clauses is, in accordance with Article 46 of the GDPR, a necessary prerequisite for such data transfers in non-adequate third countries, it does not systematically constitute by itself a sufficient guarantee; supplementary measures may be necessary.

In absence of adequacy decision from the European Commission concerning the United Kingdom by the end of the specified period, you should therefore ensure that, in addition to the above-mentioned standard contractual clauses, appropriate supplementary measures (such as encryption of your data) are put in place if necessary in the light of your activity and the new legal order of the United Kingdom.

In this respect, OVHcloud invite you to follow the 01/2020 recommandations adopted on November 10 by the European Data Protection Board (“EDPB”).

Likewise, if you operate from the United Kingdom on the data and solutions that you host as part of your OVHcloud services, or if you use a third party service provider located in the United Kingdom, you should ensure, in the absence of adequacy decision, that the appropriate safeguards are put in place according to article 46 of the GDPR.

OVHcloud also remain at your disposal should you have any questions regarding the security measures implemented by OVHcloud.
You are a customer of OVH Limited, a UK-based entity of OVHcloud.
If you are a customer of OVH Limited, a UK-registered entity of OVHcloud, OVHcloud's UK-based teams may participate in the administration of your services, and as such may perform certain processing activities (data storage, end-of-contract deletion, etc.), which even if performed remotely as part of services hosted in European data centers, may constitute data transfers under the GDPR if no adequacy decision is provided by the Commission.

In addition, as a company governed by English law, OVH Limited falls under the jurisdiction of the United Kingdom, it may have to respond to requests from the authorities of the United Kingdom, notably judicial or governmental authorities, to communicate data hosted by its customers in its services.

Therefore, if the European Commission does not issue an adequacy decision concerning the United Kingdom by the end of the specified period, and you wish to use the OVHcloud services to process personal data submitted to the GDPR, you should, in accordance with Article 46 of the GDPR, ensure that appropriate safeguards are in place.

As such, OVH Limited will support you and implement a data transfer agreement that complies with the standard contractual clauses adopted by the European Commission Decision No. 2010/87/EU of February 5, 2010 (the "Standard Contractual Clauses") or equivalents.

Nevertheless, if in this case, the Standard Contractual Clauses are a necessary prerequisite pursuant to Article 46 of the GDPR, they do not always constitute by themselves a sufficient guarantee. Therefore, it will be up to you to put in place any supplementary measures (such as encryption of your data) that may be necessary in view of your processing activities and the new legal framework of the United Kingdom.

In this respect, OVHcloud invite you to follow the 01/2020 recommandations adopted on November 10 by the European Data Protection Board (“EDPB”).

OVHcloud also remain at your disposal for any questions concerning the security measures implemented by OVHcloud.
Concerning the personal data collected and processed by OVHcloud as “data controller”.
Pursuant to the Terms of Services in force, OVHcloud collects and processes, as data controller, certain data about you, such as your identification information or customer account data, your interactions with the OVHcloud support, your billing data and consumption history, or technical data relating to the use of your Services.

OVH Limited, an OVHcloud entity located in the United Kingdom, may participate in the above data processing activities.

If the European Commission does not provide adequacy decision concerning the United Kingdom by the end of the specified period, OVHcloud will put in place appropriate safeguards in accordance with Article 46 of the GDPR and the commitments stipulated in Part 2 of the Annex "Processing of Personal Data".

For more details regarding the data collected and the processing carried out on such data, you may consult Part 2 of the above-mentioned Annex "Processing of Personal Data"; being specified that the data you host and use in the context of your OVHcloud services are not concerned.

Creata nel 1999, OVH è oggi uno dei maggiori attori del Cloud con una presenza in 19 Paesi nel mondo. La soddisfazione di oltre un milione di clienti e la sicurezza dei loro dati personali ci sta particolarmente a cuore.

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Nel momento in cui decidi di esternalizzare in OVH tutti o una parte dei dati trattati nell'ambito della tua attività, scegli di affidarci informazioni molto riservate. Siamo consapevoli dei possibili disagi che questo outsourcing può causare alla tua struttura, specialmente in termini di conformità normativa, ed è per questo motivo che OVH fornisce informazioni complete sulle problematiche relative alla protezione dei dati personali.

OVH e la protezione dei dati personali

Esistono diversi documenti a livello internazionale, europeo o nazionale relativi alla protezione dei dati personali. I principali sono:

OVH si impegna a rispettare gli obblighi previsti dai regolamenti sopracitati e, in particolare, dal Regolamento Generale sulla protezione dei dati (GDPR). Proprio grazie a questo tipo di impegno, i clienti di OVH sono anche in grado di rispettare una parte dei loro obblighi normativi. Possono esistere anche altre normative più specifiche, in particolare per determinate categorie di dati personali. Spetta al cliente identificare chiaramente le norme applicabili alle proprie attività, al fine di rispettarle. Scegliere con attenzione il proprio provider, specialmente quando si parla di Cloud, è fondamentale per rispettare gli obblighi sulla protezione dei dati personali.

Il Data Protection Officer (DPO) di OVH, quotidianamente al servizio della protezione dei dati personali

“OVH ha nominato un DPO, la cui funzione è in parte definita dalle normative europee. È una figura che svolge il proprio ruolo in completa autonomia e ha il compito di garantire la conformità delle attività interne relative al trattamento dei dati.”

Grégory Gitsels - Data Protection Officer

Totalmente dedicato a questa missione, il DPO di OVH Grégory Gitsels dispone delle risorse necessarie per svolgere il suo ruolo senza conflitti di interesse e in totale autonomia. Svolge la sua attività sia sulle aree operative sia su quelle manageriali, nel rispetto degli obblighi e dei processi che devono essere implementati da OVH nella protezione dei dati personali. In pratica, sensibilizza e forma regolarmente i dipendenti del Gruppo, risponde alle loro richieste sulla privacy, diffonde un approccio "privacy by design" e "privacy by default" specialmente nello sviluppo delle nuove promozioni per i clienti e tutela i rapporti con le autorità di controllo. Il DPO è anche la persona di riferimento per tutti i clienti che hanno necessità di avere garanzie sulle misure applicate per assicurarsi di essere conformi alle normative, incluso il GDPR.

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